Shipping & Returns

At Eldr Veig, we want your order to reach you safely and in perfect condition. Below you'll find information about our delivery service, cancellations and returns.

Shipping

We currently deliver within the United Kingdom using a tracked courier service.

Orders will normally be sent using a 48-hour courier service once they have been processed and dispatched. Please note that 48 hours refers to the courier service used following dispatch and is not a guaranteed delivery time from the moment your order is placed.

Once your order has been dispatched, we will provide tracking information where available.

Delivery times may occasionally be affected by weekends, public holidays, courier delays or circumstances outside our reasonable control.

Stock Availability & Back Orders

We aim to keep our website stock information as accurate as possible.

Occasionally, an item may become unavailable after an order has been placed or may be awaiting further stock.

If an item in your order is out of stock or on back order, we will contact you as soon as reasonably possible and let you know the expected availability.

Where appropriate, we will give you the option to wait for the item or cancel the affected item for a refund.

Age-Restricted Products

Eldr Veig sells alcoholic products and therefore we can only sell and deliver alcohol to people aged 18 or over.

Age verification may be required when placing an order and/or when your order is delivered.

Our couriers may operate a Challenge 25 policy and may request acceptable photographic identification before handing over an alcohol delivery.

Alcohol will not be knowingly supplied to anyone under the age of 18.

Cancellations & Change-of-Mind Returns

If you are a UK consumer purchasing online, you normally have the right to cancel your order without giving a reason.

You may tell us that you wish to cancel your order at any time from placing your order until 14 days after the day you receive your goods.

Once you have told us that you wish to cancel, you must return the goods to us within a further 14 days.

Please contact us before returning an order so that we can provide the appropriate return instructions.

Unless the goods are faulty, damaged, incorrect or otherwise not as described, you will normally be responsible for the cost of returning them to us.

Returned products should be securely packaged and, where applicable, unopened and in their original condition. You are responsible for any reduction in the value of the goods resulting from handling beyond what is reasonably necessary to establish their nature, characteristics and condition.

Refunds

When you validly exercise your right to cancel, we will refund the price paid for the returned goods together with the cost of our standard delivery service, where required by law.

If you chose a more expensive delivery option than our standard delivery service, we are not required to refund the additional delivery cost.

Refunds will normally be made using the same payment method used for the original transaction.

We may withhold the refund until we have received the returned goods or you provide evidence that they have been sent back, whichever occurs first.

Refunds will be made within the timescales required by applicable UK consumer law.

Damaged, Faulty or Incorrect Orders

If your order arrives damaged, faulty, incorrect or not as described, please contact us as soon as possible.

Where possible, please provide your order number together with photographs of any damage to the product and its packaging. This helps us resolve courier damage quickly.

Where goods are faulty, damaged, incorrect or not as described, your rights are protected by UK consumer law. Depending on the circumstances, you may be entitled to a refund, repair or replacement.

Where we are responsible for the return because the goods are faulty, damaged, incorrect or not as described, we will cover reasonable return costs.

Nothing in this Shipping & Returns Policy affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or other applicable UK consumer law.

Returning an Order

Before sending anything back to us, please contact Eldr Veig with:

• Your name

• Your order number

• The product you wish to return

• The reason for the return

We will then provide you with the appropriate return instructions and return address.

Please package bottles carefully. We strongly recommend obtaining proof of postage when returning an order.

Questions?

If you have any questions regarding shipping, delivery, cancellations or returns, please contact us and we'll be happy to help.