Terms & Conditions

Terms & Conditions, Privacy & Cookies

Last updated: September 2026

These Terms & Conditions apply to the use of the Eldr Veig website and purchases made through our online store. They also explain how we collect and use personal information and how we use cookies and similar technologies.

Please read this information carefully before using our website or placing an order.

1. About Us

Eldr Veig is a trading name of Harley's Tavern Limited, a company registered in England and Wales.

Company number: 16009772
VAT number: 494002602

Registered and trading address:
Harley's Tavern Limited
35A High Street
Battle
TN33 0EA
United Kingdom

Email: sales@eldrveig.com

Throughout these Terms, "Eldr Veig", "we", "us" and "our" mean Harley's Tavern Limited trading as Eldr Veig.

2. Age Restriction

We sell alcoholic products. You must be 18 years of age or older to purchase alcohol from Eldr Veig.

By placing an order containing alcohol, you confirm that you are aged 18 or over and legally entitled to purchase alcohol in the United Kingdom.

We may use age-verification measures during the ordering process and our delivery partners may require proof of age before handing over an order.

Our couriers may operate a Challenge 25 policy. Anyone who appears to be under 25 may therefore be asked to provide acceptable photographic identification showing that they are aged 18 or over.

We reserve the right to refuse or cancel an order where we reasonably believe the purchaser is under 18 or where appropriate age verification cannot be completed.

Alcohol must not be purchased on behalf of anyone under the age of 18.

3. Products

We take reasonable care to ensure that descriptions, photographs, prices, alcoholic strengths, bottle sizes and other product information displayed on our website are accurate.

Product packaging, labels and presentation may occasionally vary from images displayed on the website. Colours may also appear differently depending on the device or screen being used.

Nothing in these Terms affects your statutory rights where goods are faulty, damaged, incorrectly supplied or not as described.

4. Product Availability

All products are subject to availability.

Placing an item in your shopping basket does not reserve that product.

Occasionally, an item may become unavailable after an order has been placed or may be awaiting further stock.

If an item is out of stock or on back order, we will contact you as soon as reasonably possible. We may offer you the opportunity to wait for further stock or cancel the affected item for a refund.

5. Prices

All prices displayed on our website are in pounds sterling (£) and include VAT where applicable unless clearly stated otherwise.

Delivery charges will be shown during checkout before you place your order.

We may change prices at any time, but a price change will not affect an order that we have already accepted.

If an obvious pricing error occurs, we reserve the right to contact you before accepting or processing the affected order.

6. Orders

When you place an order through our website, you are making an offer to purchase the products in your basket.

You are responsible for ensuring that the information supplied during checkout is complete and accurate.

You will be given an opportunity to review your order before completing your purchase.

Submitting an order does not necessarily mean that we have accepted it.

We will normally confirm acceptance by email. If we cannot accept your order, we will inform you and refund any payment already taken for products we cannot supply.

7. Payment

Payment must be made using one of the payment methods offered during checkout.

By providing payment information, you confirm that you are authorised to use that payment method.

Payments may be processed securely by third-party payment providers. Where this is the case, we do not normally receive or retain your complete payment-card details.

8. Shipping & Delivery

We currently deliver within the United Kingdom using a courier service.

Orders will normally be sent using a 48-hour courier service once the order has been processed and dispatched.

The 48-hour service refers to the courier service selected following dispatch and does not guarantee that an order will arrive within 48 hours of being placed.

Delivery times may be affected by weekends, public holidays, courier delays, adverse weather or circumstances outside our reasonable control.

Tracking information will be supplied where available.

If an item is unavailable or on back order, we will contact you as soon as reasonably possible.

Unless another delivery period has been agreed, goods will be delivered within the period required by applicable UK consumer law.

Age verification may be required upon delivery.

9. Cancellation & Change-of-Mind Returns

If you are a UK consumer purchasing online, you normally have the right to cancel a qualifying purchase without giving a reason.

You may notify us that you wish to cancel from the time you place your order until 14 days after the day you receive the goods.

Once you have told us that you wish to cancel, you must return the goods within a further 14 days.

Please contact us at sales@eldrveig.com before returning an order so that we can provide return instructions.

Unless the products are faulty, damaged, incorrect or not as described, you will normally be responsible for the cost of returning them.

Returned products should be securely packaged and, where applicable, unopened and in their original condition.

You are responsible for any reduction in value caused by handling the goods beyond what is reasonably necessary to establish their nature, characteristics and condition.

10. Refunds

Where you validly exercise your statutory right to cancel, we will refund the price paid for the returned goods together with the cost of our standard outbound delivery service where required by law.

If you selected a more expensive delivery service than our standard service, we are not required to refund the additional delivery cost.

Refunds will normally be made using the same payment method used for the original purchase.

We may withhold a refund until we have received the returned goods or you provide evidence that they have been sent back, whichever occurs first.

Refunds will be processed within the timescales required by applicable UK consumer law.

11. Faulty, Damaged or Incorrect Goods

If goods arrive faulty, damaged, incorrectly supplied or not as described, please contact us as soon as possible at sales@eldrveig.com.

Where appropriate, please provide your order number and photographs showing any damage to the product and packaging.

Depending on the circumstances, UK consumer law may entitle you to a refund, repair, replacement or other remedy.

Where we are responsible for a return because goods are faulty, damaged, incorrect or not as described, we will cover reasonable return costs.

Nothing in these Terms restricts your statutory rights under the Consumer Rights Act 2015, Consumer Contracts Regulations or other applicable consumer legislation.

12. Website Use

You may use this website for lawful personal purposes.

You must not deliberately misuse the website, attempt to gain unauthorised access, introduce viruses or other malicious software, interfere with its operation or use the website for fraudulent or unlawful purposes.

We may temporarily suspend access for maintenance, security or operational reasons.

13. Intellectual Property

Unless otherwise stated, the content of this website, including the Eldr Veig name, branding, logos, bottle and label designs, artwork, photographs, graphics, written material and videos, belongs to Harley's Tavern Limited or is used by us with appropriate permission.

Content may be viewed for personal, non-commercial purposes.

You must not reproduce, distribute, commercially exploit or otherwise use our intellectual property without permission except where permitted by law.

Privacy & Data Protection

14. Who Controls Your Personal Information?

Harley's Tavern Limited trading as Eldr Veig is the data controller responsible for personal information collected through this website.

Our contact details are:

Harley's Tavern Limited / Eldr Veig
35A High Street
Battle
TN33 0TA
United Kingdom

Email: sales@eldrveig.com

We process personal information in accordance with applicable UK data-protection legislation, including the UK GDPR and Data Protection Act 2018.

15. Information We May Collect

Depending on how you use our website or interact with us, we may collect:

  • Your name

  • Billing and delivery addresses

  • Email address

  • Telephone number

  • Order and transaction information

  • Products purchased

  • Customer account information

  • Communications with us

  • Age-verification information or confirmation

  • Marketing preferences

  • Cookie and privacy preferences

  • IP address

  • Device and browser information

  • Website usage and technical information

Payment information may be collected and processed directly by our payment provider. We do not necessarily receive or retain your complete payment-card details.

16. How We Use Personal Information

We may use personal information to:

  • Process and fulfil orders

  • Process and administer payments

  • Arrange delivery

  • Provide customer service

  • Manage returns, refunds and complaints

  • Conduct appropriate age verification

  • Prevent fraud and protect our customers and business

  • Maintain accounting, tax and business records

  • Comply with legal, licensing and regulatory obligations

  • Operate, maintain and secure our website

  • Understand and improve our website and services

  • Manage customer accounts

  • Send marketing communications where permitted

  • Manage marketing and cookie preferences

  • Establish, exercise or defend legal claims

17. Our Lawful Bases for Processing

Depending on the circumstances, we may process personal information because:

Contract — processing is necessary to enter into or perform our contract with you, including processing, supplying and delivering an order.

Legal obligation — processing is necessary for us to comply with applicable legal or regulatory requirements.

Legitimate interests — processing is necessary for legitimate business interests, such as protecting our business, preventing fraud, maintaining security and improving our services, where those interests are not overridden by your rights.

Consent — you have provided valid consent for a particular activity where consent is required, including certain marketing or non-essential website technologies.

Where we rely upon consent, you may withdraw that consent.

18. Age Verification Data

Because we sell alcohol, information may be processed for the purpose of establishing whether a customer is legally permitted to purchase age-restricted products.

Age verification may be undertaken by us or by third parties providing ecommerce, age-verification, payment or delivery services.

We aim to process only the information reasonably necessary for this purpose.

19. Sharing Personal Information

We may share information where necessary with organisations that help us operate our business, including:

  • Ecommerce and website providers

  • Payment processors

  • Age-verification providers

  • Courier and delivery companies

  • IT and hosting providers

  • Email and communications providers

  • Analytics and marketing providers

  • Accountants, legal advisers and other professional advisers

  • Government bodies, regulators, law-enforcement agencies or other authorities where required or permitted by law

We do not sell your personal information to third parties.

20. International Data Transfers

Some organisations providing services to us may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable UK data-protection requirements and appropriate safeguards are used where required.

21. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to satisfy applicable legal, tax, accounting, regulatory and reporting requirements.

Different categories of information may therefore be retained for different periods.

When information is no longer required, we will delete, anonymise or securely dispose of it where appropriate.

22. Your Data Protection Rights

Depending on the circumstances, you may have rights under UK data-protection legislation including the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of information in certain circumstances

  • Request restriction of processing in certain circumstances

  • Object to certain processing

  • Request transfer of certain information in a portable format

  • Withdraw consent where processing relies upon consent

To exercise a data-protection right, contact us at sales@eldrveig.com.

These rights are subject to applicable legal conditions and exemptions.

23. Data Security

We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

While no internet-based system can be guaranteed to be completely secure, we take reasonable measures appropriate to the nature of the information we process.

24. Data Protection Complaints

If you have concerns about how we process your personal information, please contact us first at sales@eldrveig.com so that we have an opportunity to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data-protection regulator.

Cookies & Electronic Communications

25. Cookies and Similar Technologies

Our website uses cookies and other storage or access technologies.

These technologies may be used to operate our website, maintain shopping baskets, provide security, remember preferences, understand website usage and, where applicable, support analytics or marketing.

Strictly Necessary Technologies

Some technologies are necessary for the operation of our website, including shopping basket, checkout, security and other essential ecommerce functions.

These may be used without consent where an applicable legal exemption allows this.

Analytics, Functionality & Marketing Technologies

We may use technologies that help us understand website usage, remember preferences or measure and support marketing.

Where consent is legally required, these technologies will not be activated until the appropriate consent has been obtained.

Our website's cookie or privacy controls allow you to manage applicable preferences.

You can withdraw or change consent through the available cookie-preference controls.

We may also use third-party technologies as part of services provided by our ecommerce, analytics, payment, marketing or other technology providers.

We will provide appropriate information about technologies being used and their purposes as required by applicable law.

26. Electronic Marketing

We may send information about Eldr Veig products, launches, offers and events where permitted by law.

Where consent is required, we will obtain it before sending electronic direct marketing.

You can unsubscribe from marketing communications at any time using the unsubscribe facility included within the communication or by contacting sales@eldrveig.com.

Unsubscribing from marketing will not prevent us from sending essential communications relating to an order, payment, delivery, account or customer-service matter.

General Legal Terms

27. Third-Party Services and Links

Our website may use third-party services or contain links to third-party websites.

We are not responsible for the content or privacy practices of websites that we do not control.

28. Our Liability

Nothing in these Terms excludes or restricts liability where doing so would be unlawful.

Nothing excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or restricts statutory consumer rights that cannot lawfully be excluded.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed.

Products purchased as a consumer are supplied for private and domestic use. We are not responsible for business losses arising from consumer purchases except where applicable law provides otherwise.

29. Events Outside Our Reasonable Control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control.

Where such circumstances materially affect an order, we will take reasonable steps to contact you and minimise disruption.

Your statutory rights remain unaffected.

30. Changes to These Terms

We may update these Terms, including the privacy and cookie provisions, to reflect changes to our business, website, services, technologies or applicable law.

The Terms applying to a purchase will normally be those in force when the order was placed.

The current version will be published on this website with its latest revision date.

31. Governing Law

These Terms are governed by the laws of England and Wales.

Consumers living elsewhere in the United Kingdom retain any mandatory consumer protections applicable to them.

Nothing in these Terms removes any rights you may have concerning where legal proceedings may be brought.

32. Contact Us

For questions concerning an order, these Terms, privacy, personal information or our use of cookies, please contact:

Eldr Veig
Harley's Tavern Limited
35A High Street
Battle
TN33 0EA
United Kingdom

Company number: 16009772
VAT number: 494002602
Email: sales@eldrveig.com

33. Statutory Rights

Nothing in these Terms is intended to exclude, restrict or replace any statutory rights available to you under applicable UK law.